​At Online-PrintBuddy.com (referred to as “we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.online-printbuddy.com) or engage with our printing and delivery services. By accessing or using our platform, you agree to the terms of this policy. We comply with Nigeria’s data protection regulations and international best practices to ensure your information is safe.​

1. Information We Collect​

We only collect information that is necessary to provide, improve, and secure our services. The types of information we gather fall into two categories:​

A. Personal Information You Provide Voluntarily​

This includes information you share when you:​

• Place an order: Full name, delivery address, phone number, email address, and payment details (e.g., credit/debit card information—note: we do not store full payment details; this is handled by our secure third-party payment processors).​

• Create an account: Username, password (encrypted), and preferences (e.g., saved delivery addresses, order history).​

• Contact customer support: Messages, queries, or feedback you share via phone, email, or our website’s chat feature.​

• Subscribe to updates: Email address (if you opt in to receive newsletters, promotions, or service alerts).​

B. Non-Personal Information Collected Automatically​

When you visit our website, we may collect non-identifiable information to improve your browsing experience and our service. This includes:​

• Technical data: IP address, browser type, device type (e.g., smartphone, laptop), operating system, and pages visited on our site.​

• Usage data: Time spent on pages, links clicked, and order-related actions (e.g., product searches, cart activity).​

• Cookies and similar technologies: Small text files stored on your device to remember your preferences (e.g., language settings) and track website usage. You can disable cookies in your browser settings, but this may limit some features of our site.​

2. How We Use Your Information​

We use your information for specific, legitimate purposes, including:​

• Process and fulfill orders: To print your products, arrange delivery, and send order confirmations (e.g., via email/SMS).​

• Manage your account: To let you access your order history, update preferences, and track current orders.​

• Provide customer support: To respond to your queries, resolve issues (e.g., delivery delays, quality concerns), and improve our support services.​

• Secure our platform: To detect and prevent fraud, unauthorized access, or misuse of our website (e.g., monitoring for suspicious payment activity).​

• Improve our services: To analyze user behavior (using non-personal data) and enhance our website, product offerings, and delivery processes (e.g., identifying popular print products to expand our catalog).​

• Send updates (with your consent): To share newsletters, exclusive promotions, or service-related announcements (you can unsubscribe at any time by clicking the “unsubscribe” link in our emails).​

3. How We Protect Your Information​

We implement robust security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction:​

• Encryption: Sensitive data (e.g., payment details, passwords) is encrypted using industry-standard technology (e.g., SSL/TLS) to ensure secure transmission between your device and our servers.​

• Secure storage: Personal information is stored on protected servers with restricted access (only authorized staff can access data for legitimate business purposes).​

• Third-party safeguards: We partner with trusted third-party service providers (e.g., payment processors, logistics companies) that follow strict data protection standards. We only share the minimum information needed for these partners to perform their services (e.g., sharing your delivery address with our logistics provider to fulfill your order).​

• Regular audits: We conduct periodic security checks and updates to our systems to address emerging threats.​

4. Who We Share Your Information With​

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with:​

• Service providers: Third parties who assist us in delivering our services, such as:​

• Payment processors (e.g., to process your credit/debit card payments securely).​

• Logistics partners (e.g., to deliver your printed products to your address).​

• IT service providers (e.g., to maintain our website, host data, or provide customer support tools).​

• Legal authorities: If required by law (e.g., in response to a court order, subpoena, or government request) or to protect our legal rights, safety, or the safety of others.​

• Business partners (in limited cases): If we partner with another company to offer a joint service (e.g., a promotional print package), we will only share your information with their consent and will inform you in advance.​

5. Your Rights Regarding Your Information​

You have the following rights over your personal information, and we make it easy to exercise them:​

• Access: Request a copy of the personal information we hold about you (e.g., your order history, account details).​

• Correction: Update or correct inaccurate information (e.g., a change to your delivery address or phone number—you can do this via your account or by contacting support).​

• Deletion: Request the deletion of your personal information (e.g., if you no longer use our services). Note: We may retain some data (e.g., order records) for legal or tax purposes.​

• Opt-out: Unsubscribe from marketing emails or SMS by following the instructions in our messages, or by contacting support.​

• Withdraw consent: If you previously gave consent for us to use your information (e.g., for marketing), you can withdraw it at any time.​

To exercise any of these rights, contact our support team using the details below. We will respond to your request within 30 business days.​

6. Children’s Privacy​

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its removal.​

7. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make changes, we will:​

• Update the “Last Updated” date at the top of this page.​

• Notify you via email (if you have an account) or by posting a notice on our website’s homepage.​

We encourage you to review this policy periodically to stay informed about how we protect your information.​

8. Contact Us​

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:​

• Phone: +234 915 965 9270 (Monday–Saturday, 8 AM–6 PM WAT)​

• Email: onlineprintingplatform@gmail.com​

We are committed to addressing your privacy-related inquiries promptly and transparently.​

Last Updated: October 18, 2025​